Welcome to Inkbound, operated by Inkbound AI LLC ("Company," "we," "us," or "our"). By accessing or using our website, mobile application, or any services we offer (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
1. Service Overview
Inkbound is an AI powered college soccer recruitment platform. The Service includes, but is not limited to:
- AI school matching and ranked school lists
- Automated and personalized coach email outreach and follow up campaigns
- Outreach engagement insights, including email opens, highlight video views, and coach replies
- AI highlight video generation
- College athlete network and ambassador connections
- AI recruiting chat assistant
- Recruiting timeline and task management
- Recruiting notifications by email, in app messages, and iOS push notifications
- An iOS mobile application offering the Service on Apple devices
Except for the College Offer Refund Guarantee in Section 4, we do not guarantee any specific recruiting outcomes, scholarships, roster spots, or athletic opportunities. The Service is a tool to assist your recruiting process.
2. Eligibility
You must be at least 13 years old to use the Service. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
Parent and guardian accounts are available. By creating a parent account, you confirm you are the parent or legal guardian of the athlete whose information you provide.
3. Accounts and Registration
You must provide accurate and complete information during registration. You are solely responsible for all activity under your account and for keeping your credentials secure.
We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are inactive for an extended period.
4. Payments, Pricing, and Refunds
Certain features require a paid subscription. Current pricing is displayed at the time of purchase. We reserve the right to change pricing at any time; changes do not apply retroactively to existing paid plans.
All payments are processed securely through Stripe. We do not store your full payment card details.
College Offer Refund Guarantee. If you meet all of the following, we will refund one hundred percent (100%) of the subscription fees you paid to us for Inkbound for that subscription (taxes and third party fees excluded unless otherwise required by law). This is your sole and exclusive remedy if you do not receive a Qualifying Offer during the Guarantee Period.
Qualifying Offer means a good faith written recruiting related communication from an authorized representative of an accredited college or university intercollegiate soccer program (including NCAA, NAIA, or NJCAA) to you or your parent or legal guardian that expresses program interest in you as a prospective student athlete. Informal social media likes or generic camp invitations without a personalized recruiting nexus may not qualify at our reasonable determination.
Guarantee Period means twelve (12) months from the date we first charge your payment method for a paid Inkbound subscription, or the end of your then current paid subscription term if your paid access lasts longer than twelve months.
Eligibility. To be eligible you must (i) maintain a paid subscription during the Guarantee Period until you either receive a Qualifying Offer or your paid access ends, (ii) complete your athlete recruiting profile in the Service with information that is truthful and not materially incomplete when we evaluate your claim, (iii) use the Service in good faith for its intended recruiting purpose including completing onboarding steps we assign and using coach outreach or equivalent features we make available at least to the extent described in product guidance for your account, and (iv) not breach these Terms or misuse the Service. If you receive a Qualifying Offer at any time during or before the end of the Guarantee Period, the guarantee does not apply.
How to request a refund. Email support@inkbound.ai within thirty (30) days after your Guarantee Period ends. Include the email address on your account and a short statement that you met the Eligibility requirements and did not receive a Qualifying Offer. We may ask reasonable follow up questions or documentation to confirm eligibility. We will process approved refunds to the original payment method within approximately ten (10) business days after approval unless the payment network requires longer.
Exclusions. The guarantee does not apply to fees unrelated to Inkbound subscriptions, add on purchases outside the subscription, amounts charged back or disputed through your bank or card issuer before we complete the guarantee review, or where we reasonably determine fraud, misrepresentation, or abuse of this policy occurred. We may deny or offset a guarantee refund if you owe amounts for other breaches of these Terms.
Other refunds. Separate from this guarantee, if you experience a technical issue or service related problem, contact us at support@inkbound.ai within seven (7) days of the issue. We may offer a full or partial refund, service credit, or redelivery of the affected feature. Those decisions are at our sole discretion except where this guarantee applies.
5. Coach Outreach and Email Campaigns
The Service can generate and send personalized emails to college coaches on your behalf. By using this feature, you authorize us to send emails from your account and using your name, profile information, and athletic details. If you connect your Gmail account, outreach emails are sent from your own Gmail address using the permissions described in our Privacy Policy.
Outreach emails include engagement tracking, including an open tracking pixel and trackable highlight video links, and use a Reply-To address on a domain we operate so coach replies are delivered to you inside the Service. By using this feature you consent to this tracking and reply routing.
You are responsible for the accuracy of the information included in outreach emails. We do not guarantee that coaches will read, respond to, or act on any emails sent through the Service.
We comply with applicable email and anti spam laws. Misuse of the email outreach feature (including sending harassing, misleading, or inappropriate content) will result in immediate account suspension.
6. User Content and Licenses
You retain ownership of all content you upload, including videos, images, profile information, and written materials ("User Content").
By uploading User Content, you grant Inkbound AI LLC a worldwide, non exclusive, royalty free, sublicensable, and transferable license to use, reproduce, process, modify, display, publish, and distribute that content as necessary to provide and improve the Service.
You represent and warrant that you own or have obtained all rights and permissions necessary to upload your User Content and that it does not violate any law or third party right.
7. YouTube and Social Media Publication
By using the highlight video feature, you consent to and authorize Inkbound AI LLC to upload, publish, and distribute your highlight videos to our YouTube channel and other social media platforms.
This includes public display of your name, likeness, athletic performance, team information, and any other content included in or associated with your highlight video. Videos will be publicly viewable.
You grant Inkbound AI LLC a worldwide, non exclusive, royalty free, perpetual, and transferable license to use, reproduce, distribute, display, publish, and monetize your video content and associated information.
You represent that you have obtained all necessary permissions from individuals appearing in your videos. If you do not wish to have your videos published publicly, do not use the highlight video feature. Contact support@inkbound.ai to request removal of previously published videos.
8. AI Training and Data Usage
By using the Service, you acknowledge and agree that your uploaded content and interactions may be used to train, improve, and develop our AI models, algorithms, and features.
Content may be analyzed and processed in anonymized and aggregated forms for machine learning purposes. AI features are powered in part by third party AI providers that process your content via API, as described in our Privacy Policy. We implement reasonable safeguards during this process.
9. College Athlete Network
The Service may connect you with current or former college athletes ("Ambassadors") for guidance and advice. Ambassadors provide their own opinions and experiences; their guidance does not constitute professional recruiting advice.
We do not endorse, verify, or guarantee the accuracy of any information provided by Ambassadors. You interact with Ambassadors at your own discretion and risk.
10. Referral Program
We may offer a referral program allowing users to earn rewards for referring new users. Referral codes are non transferable. Self referrals and fraudulent activity are prohibited and will result in forfeiture of rewards and potential account suspension.
Referral rewards are paid out via Venmo, Zelle, or Cash App once minimum thresholds are met. You are responsible for any applicable taxes on referral earnings.
We reserve the right to modify, suspend, or terminate the referral program at any time without notice. Changes do not affect previously earned and completed rewards.
11. Prohibited Conduct
You agree not to:
- Upload illegal, harmful, defamatory, or infringing content
- Misrepresent your identity, credentials, or athletic ability
- Send harassing, misleading, or spam communications through the Service
- Attempt to reverse engineer, scrape, or exploit the Service
- Interfere with or disrupt the Service or its infrastructure
- Use the Service for any unlawful purpose
- Create multiple accounts to abuse free tiers, referrals, or any other feature
12. Intellectual Property
All Service content, features, branding, AI models, and technology are owned by Inkbound AI LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.
13. Service Availability
We may modify, suspend, or discontinue any part of the Service at any time without notice. We are not liable for downtime, data loss, or changes to features beyond what is required by law.
14. Mobile Application and Apple App Store Terms
If you access the Service through our iOS application downloaded from the Apple App Store, the following additional terms apply:
- These Terms are an agreement between you and Inkbound AI LLC only, not with Apple Inc. ("Apple"). Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for the app.
- Your license to use the app is limited to a non transferable license to use the app on Apple devices that you own or control, subject to the Apple Media Services Terms and Conditions.
- Subscription purchases initiated from the iOS app are completed through our payment processor, Stripe, in your device browser. Apple is not a party to those transactions.
- Push notifications are optional and require your permission. You can disable them at any time in iOS Settings.
- In the event the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
- Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection or similar law.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third party beneficiaries of these Terms with respect to the iOS app, and may enforce these Terms against you as such.
15. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT, EXCEPT THAT WE WILL HONOR THE COLLEGE OFFER REFUND GUARANTEE IN SECTION 4 WHEN YOU MEET ITS STATED CONDITIONS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR SECURE, OR THAT AI GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR YOUR NEEDS.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INKBOUND AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR OPPORTUNITIES ARISING FROM YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. THIS CAP DOES NOT LIMIT OUR OBLIGATION TO PROVIDE A REFUND THAT YOU ARE ENTITLED TO UNDER THE COLLEGE OFFER REFUND GUARANTEE IN SECTION 4 WHEN YOU SATISFY ITS TERMS.
17. Indemnification
You agree to indemnify and hold harmless Inkbound AI LLC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your User Content, or your violation of these Terms.
18. Termination
We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive.
19. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Texas.
20. Changes to These Terms
We may update these Terms at any time by posting the revised version on the Service. Your continued use after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
21. Contact
Questions about these Terms? Contact us at support@inkbound.ai